Remote service

e*service from Carrier Commercial Refrigeration
Carrier offers a wide range of remote service options, known as e*service for short. This includes remote monitoring 24 hours a day 365 days a year, conclusive online service reports and energy services.

Carrier’s remote service system, with its integrated database, forms the basis for Carrier’s e*service. Our remote service center, located in Erfurt, Germany, is manned around the clock. Our team of qualified remote monitoring technicians, with specialist expertise in refrigeration technology, is available – at any time of the day, 365 days a year. This is not to be underestimated as when it comes to the quality of your products, the clock is ticking.
e*service from Carrier Commercial Refrigeration

REMOTE MONITORING - 24/7, 365 days a year

  • Daily connection testing
  • Redundant alarm communication
  • Qualified remote monitoring technicians available 24 hours a day
  • Online repairs are possible for the majority of faults
  • Individual alarm management
  • Alarm database with quarterly reports (optional)

Benefits to you

  • Robust operating reliability
  • Reduced product damage
  • Need for store personnel reduced (particularly at night and on Sundays)
  • Identification of ‘problem systems’ using quarterly reports (optional)


ONLINE SERVICES

  • Temperature, energy and alarm reports
  • Daily data updates and back-ups
  • Provision of IT infrastructure
  • 24 hour data presentation via Internet
  • Analysis functions to evaluate system operation
  • Data download function

Benefits to you

  • Reduced costs through not having to measure temperatures and record data manually
  • Simple detection of anomalies
  • Information used to make improvements and for HACCP management (monitoring of food safety)



ENERGY SERVICES

  • Analysis of energy performance for refrigeration systems
  • Optimization of system through remote data transmission (RDT)
  • Supervision by monitoring energy usage (target/actual comparisons)

Benefits to you

  • Identification of energy savings potential
  • Modernization ideas with calculation of payback period

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Refrigeration Service